Refund Policy
At Hangout Co., we keep things simple and fair.
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Hangout Co. Events:
Refunds:
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Refunds are only issued if:
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The event is cancelled or postponed by us, or
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You request a refund within 7 days of purchasing your ticket and at least 14 days before the event date.
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Please note: All approved refunds will exclude any transaction processing, banking, or service fees charged by third-party payment providers (e.g., Yoco). These fees are non-refundable as they are retained by the payment processor and not Hangout Co.
Transfers:
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Can’t make it anymore? No problem — you may transfer your ticket to a friend. Just notify us with their details so we can update the guest list.
Timing:
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Approved refunds are processed within 5–10 business days.
We want everyone to feel clear about the process, so the focus stays on what matters most — showing up, connecting, and having fun.
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Hangout Co. Studio:
Refunds & Replacements:
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Refunds or replacements are only offered if your product arrives damaged, faulty, or incorrect and the issue is a result of our error.
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We are not responsible for damage or loss caused by couriers, third-party handlers, or incorrect delivery details provided by the customer.
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Please contact us within 3 days of receiving your order with clear photos so we can assist as quickly as possible.
Returns:
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Because all items are handmade and made to order, we cannot accept returns for change of mind or small variations in colour or design.
Processing Time:
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Approved refunds or replacements are handled within 5 to 10 business days.
Third-Party Fees:
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Transaction or service fees charged by third-party payment providers are non-refundable.
Our goal is to make sure every customer feels looked after and every order brings a little joy.