Refund Policy

At Hangout Co., we keep things simple and fair.

Hangout Co. Events:

Refunds:

Refunds are only issued if:
1. The event is cancelled or postponed by us, or
2. You request a refund within 7 days of purchasing your ticket and at least 14 days before the event date.
Please note: All approved refunds will exclude any transaction processing, banking, or service fees charged by third-party payment providers (e.g., Yoco). These fees are non-refundable as they are retained by the payment processor and not Hangout Co.

Transfers:

Can’t make it anymore? No problem — you may transfer your ticket to a friend. Just notify us with their details so we can update the guest list.

Timing:

Approved refunds are processed within 5–10 business days.

We want everyone to feel clear about the process, so the focus stays on what matters most — showing up, connecting, and having fun.

Hangout Co. Studio:

Refunds & Replacements:

Refunds or replacements are only offered if your product arrives damaged, faulty, or incorrect and the issue is a result of our error.
We are not responsible for damage or loss caused by couriers, third-party handlers, or incorrect delivery details provided by the customer.
Please contact us within 3 days of receiving your order with clear photos so we can assist as quickly as possible.

Returns:

Because all items are handmade and made to order, we cannot accept returns for change of mind or small variations in colour or design.

Processing Time:

Approved refunds or replacements are handled within 5 to 10 business days.

Third-Party Fees:

Transaction or service fees charged by third-party payment providers are non-refundable.

Our goal is to make sure every customer feels looked after and every order brings a little joy.

Digital Products Refund Policy:

All digital product sales are final.
Because our items are delivered instantly and cannot be returned, we do not offer refunds, exchanges, or cancellations on any digital downloads or templates.

Please review the product description carefully before purchasing. If you experience any technical issues accessing your files, we’re happy to assist.